Contact Us
Have a question, need help with your account, or want to request a refund? We're here to help.
Response Time
We typically respond within 1–2 business days. For urgent billing issues, please include "URGENT" in your subject line.
Company Address
ODACITY LLC1603 Capitol Ave Ste 415 #638037
Cheyenne, Wyoming 82001
United States
Refunds & Cancellations
All paid plans include a 7-day money-back guarantee. Email us within 7 days of your first charge to request a full refund. Cancel anytime from Settings → Billing.
Frequently Asked Questions
How do I cancel my subscription?
Log in to your account, go to Settings → Billing, and click "Cancel Subscription." Your access continues until the end of the current billing period.
How do I request a refund?
Email [email protected] within 7 days of your first charge. Include your account email and the reason for the refund request.
I'm having trouble with my scan. What should I do?
Try re-scanning from your project page. If the issue persists, email us with your project URL and a description of the problem.
Can I upgrade or downgrade my plan?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle. Go to Settings → Billing to change your plan.